Questions.
Straight answers.

How long is the contract?

• 12 months.
• After that it continues month to month.
• Once you are past the 12 months you can cancel with 30 days' notice.

Why is there a 12-month contract?

• The site is designed, written and built before you have paid much of it.
• The monthly price only works because it is spread over a year.

Can I cancel in the first year?

• The 12-month commitment stands, so the remaining payments are still due.
• Talk to us — if we have got something wrong we would rather fix it.

What happens after 12 months?

• Nothing changes unless you want it to.
• The plan rolls on monthly at the same price.
• 30 days' notice ends it.

How do I cancel?

• Email or ring us.
• We will confirm the last billing date in writing.

Do I own my domain?

• Yes. It is registered in your name from day one.
• You keep it if you ever leave.

What happens to my website if I leave?

• The domain is yours and moves with you.
• Hosting stops, so the site comes down from our servers.
• Ask us about a copy of the content before you go.

Do you keep my content if I stop paying?

• We keep backups for a short period after cancellation.
• Ask for anything you need before that runs out.

Am I personally liable if I sign up for my company?

• If you sign up on behalf of a company, you also agree personally that the payments will be met.
• This is set out in the terms you tick at checkout.

Is there a cooling-off period?

• Rights differ between a consumer and a business customer.
• The terms set out what applies to you.
• If in doubt, ask before you buy.

Is a domain name included?

• Yes — a free .co.uk, .uk or .com.
• Registered in your name.

What if my domain is taken?

• We will check on the first call and suggest alternatives.
• A slightly longer name with your town in it often works better anyway.

Can I use a domain I already own?

• Yes. We point it at the new site.
• You keep it where it is or move it to us — your choice.

Who owns the domain?

• You do.
• It is registered in your name, not ours.

What happens to my domain if I leave?

• It stays yours.
• We release it so you can point it wherever you like.

Should the domain have my town in it?

• It can help people recognise you, and it reads well in a search result.
• It is not a ranking trick on its own — the content of the page matters more.
• We will suggest a few options on the first call.

How long does the domain take to work?

• A new domain is usually live within a few hours.
• Moving an existing one can take up to 48 hours to settle.

What happens when the free year is up?

• The domain renews at cost as part of your package.
• There is no separate bill for it.

Can I have more than one domain?

• Yes. Extra domains can point at the same site.
• Ask us and we will tell you whether it is worth it for your trade.

Is .co.uk or .com better?

• .co.uk signals a UK business, which helps for local trade.
• .com suits you if you sell beyond the UK.
• Both are included at no extra cost.

Do you provide email hosting?

• No. We build and host websites, not email.
• Your domain works with any email provider you choose — Google Workspace and Microsoft 365 are the usual ones.
• We will point the records at whichever you pick.

What is local SEO?

• Getting found by people searching near you.
• It covers Google Maps, the local map pack and "near me" searches.

What is a Google Business Profile?

• The free listing that shows your business on Google Maps.
• It carries your hours, phone number, photos and reviews.
• We set it up on packages with SEO.

How do I get in the map pack?

• A complete, verified Google Business Profile.
• Consistent name, address and phone number everywhere online.
• A steady flow of genuine reviews.

Do I need a shop or office?

• No. A service-area business can list the towns it covers.
• You can hide your home address if you work from home.

How important are reviews?

• Very. They influence both ranking and whether someone calls.
• Local Pro includes setting up a simple way to ask for them.

Can I rank in more than one town?

• Yes — a page for each town you genuinely serve.
• Unlimited is built for exactly this.

What is a citation?

• A mention of your business name, address and phone number on another site.
• Consistent citations help Google trust your details.

Why does my competitor show on Maps and I do not?

• Usually an unverified or incomplete profile.
• Sometimes distance from the searcher.
• Often simply more reviews.

How long does local SEO take?

• The profile itself can show in days.
• Moving up the map pack usually takes a few months.

Do you manage my reviews?

• We set up the request process.
• The reviews themselves must be genuine and come from real customers.

How long does it take?

• Seven days from the first call, in the normal course of things.
• The main hold-up is usually waiting on photos or approval.

What happens on the first call?

• Fifteen minutes.
• What you do, where you do it, and who you want ringing you.
• That is everything we need to start.

Do I have to write anything?

• No. We write it.
• You read it and either say yes or tell us what to change.

Where do the photos come from?

• Your own photos are always best.
• If you have none, we use good stock images to start with.

Do I get to see it before it goes live?

• Yes — a preview link before anything is published.

How many changes can I ask for?

• As many as it takes to get it right.

What do you need from me?

• Your business name, what you do and where.
• A phone number and email for enquiries.
• Photos and a logo if you have them.

I do not have a logo. Is that a problem?

• No. We will set your name in type properly.
• A clear name beats a rushed logo.

Can I see examples first?

• Ask on the call and we will show you work relevant to your trade.

What if I do not like it?

• Tell us what is wrong and we will change it.
• We would rather redo a design than have you unhappy with it.

Do you build websites for plumbers?

• Yes — plumbers are one of the most common trades we build for.
• Emergency call-outs, service areas and click-to-call matter most.

Do you build websites for electricians?

• Yes.
• Certifications, service areas and clear pricing help most.

Do you build websites for builders?

• Yes.
• A gallery of finished work does the heavy lifting.

Do you build websites for hair and beauty salons?

• Yes.
• A price list, photos and an easy way to book matter most.

Do you build websites for cafés and takeaways?

• Yes.
• Menu, opening hours and location need to be instantly findable.

Do you build websites for cleaners?

• Yes.
• Areas covered, what is included and a quote form are the essentials.

Do you build websites for accountants and bookkeepers?

• Yes.
• Services, qualifications and a clear way to book a call.

Do you build websites for tutors and trainers?

• Yes.
• Subjects, levels, and whether you teach online or in person.

Do you build websites for mobile businesses?

• Yes — a service-area business does not need a shopfront.
• We list the towns you cover.

My trade is not listed. Can you still help?

• Almost certainly.
• The packages suit any small UK business that needs to be found locally.